Dear Valued Client,
I hope this message finds you well. I want to personally thank everyone who attended our recent webinar where we discussed the upcoming migration from SPP to FutureSafe and the associated billing changes. We received numerous questions and valuable feedback following the webinar, which we have taken into careful consideration.
As a follow-up, I am pleased to share some detailed articles that address the common concerns and edge cases raised during the session. These resources will provide further clarity on our processes and the benefits you can expect as we move forward.
A Sales Order at FutureSafe is a digitally signed document prepared by our sales team, outlining the base contractual terms, initial set of products or services, and other relevant information. Typically valid for 12 months, the Sales Order ensures clarity, transparency, and accurate billing.
We are adding the possibility of co-terming Sales Orders by means of a Sales Order amendment. An amended Sales Order will maintain its original expiration date, allowing for license increases mid-term without having to track multiple expiration dates across your client base
Ramped licenses provide flexibility by allowing clients to gradually increase their license count over a specified period. This approach helps manage costs and aligns licensing with business growth. Learn how ramped licenses work, their benefits, and how they can support your MSP’s needs.
We understand that your needs may change, and transitioning from Non-Preferred Stack products to our Preferred Stack, such as moving from SentinelOne to Heimdal, can provide enhanced security and support. Learn about the conditions and process for migrating products within your sales order.
We are transitioning from NET 7 to NET 30 terms, implementing a 1.5% monthly interest charge on past due invoices, and enforcing a 30-day automatic suspension for unpaid balances.
Our billing will shift to be based on fixed Sales Orders and amendments, not utilization. Invoices will be sent automatically upon signing the initial Sales Order, and we offer payment methods including autopay by credit card for invoices under $5,000/month and ACH or wire transfer for larger amounts.
We are committed to making this transition as seamless as possible and ensuring that you continue to receive the highest level of service and support from FutureSafe. For any further questions or to discuss your specific needs, please contact your account manager.
Thank you for your ongoing partnership and for choosing FutureSafe. Together, we are building a more secure future.
